Office 2011 – Word / PowerPoint wont let you type in text

Haven’t wrote a post for many years, thought I try to get back into the habit of documenting fixes for strange things so I’ve got them for my own reference and hopefully saves someone else some time.

So I upgraded someone from 10.8.5 with Office 2011 to 10.11.6 with Office 2011.  All was going fine and then they called and said they couldn’t type text into Word any more.  Sounded odd, can’t type in all other apps, can even type in the search bar of Word

Screen Shot 2016-10-18 at 9.17.05 AM.png

Went over and confirmed this, checked the Input Sources Menu and it was set to English Australian, US also had the same result…. Odd….

Tried clearing Word Prefs, Caches, font caches and all sorts.  Still the same result.  Tried removing and re-installing Word 2011.

But just ended up getting this error on re-install:

Microsoft Error Reporting log version: 2.0

Error Signature:
Date/Time: 2016-10-07 03:12:21 +0000
Application Name: Microsoft Office Setup Assistant
Application Bundle ID:
Application Signature: MsLi
Application Version:
Crashed Module Name: merp
Crashed Module Version:
Crashed Module Offset: 0x00004422
Blame Module Name: PowerPlantCore
Blame Module Version:
Blame Module Offset: 0x00014a81
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Thread 0 crashed:

#  1  0x0000d422 in _MerpCreateSession + 0x000015CF (merp + 0x00004422)
#  2  0x9aedb79b in __sigtramp + 0x0000002B (libsystem_platform.dylib + 0x0000279b)
#  3  0xffffffff in  ( + 0x00000000)
#  4  0x99b80c38 in _abort + 0x0000009C (libsystem_c.dylib + 0x0005ec38)
#  5  0x9d4ef6f9 in ___cxa_bad_cast + 0x00000000 (libc++abi.dylib + 0x000006f9)
#  6  0x9d5115c5 in default_terminate_handler() + 0x00000110 (libc++abi.dylib + 0x000225c5)
#  7  0x9d50e5fd in std::__terminate(void (*)()) + 0x0000000E (libc++abi.dylib + 0x0001f5fd)
#  8  0x9d50e00b in __cxxabiv1::exception_cleanup_func(_Unwind_Reason_Code, _Unwind_Exception*) + 0x00000000 (libc++abi.dylib + 0x0001f00b)
#  9  0x05a7ba81 in LException::Throw(long, unsigned char const*) + 0x00000091 (PowerPlantCore + 0x00014a81)
# 10  0x05a7ba9b in LException::Throw(long) + 0x00000019 (PowerPlantCore + 0x00014a9b)
# 11  0x08dfd2a2 in UCharset::ConvertScriptToUnicode(char const*, unsigned long, short) + 0x00000054 (OutlookCore + 0x000032a2)
# 12  0x0835b4a8 in CTimeInfo::CTimeInfo() + 0x000001E4 (OutlookLegacy + 0x000024a8)

So Long Story short the ConvertScriptToUnicode part was the clue.  It turns out the user had changed the Primary OS Language in the Language & Region pane from English (New Zealand) – Primary to English (Maori) – Primary.  They were simply trying to type some Macrons in Word…  Set it back and rebooted, Office 2011 now re-installed fine and Word let us type text again…  Showed the user how todo macron’s via the input sources menu instead.

Screen Shot 2016-10-11 at 5.32.26 PM.png


About mattsmacblog

Mac Systems Administrator

Posted on October 17, 2016, in Uncategorized. Bookmark the permalink. Leave a comment.

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