Ricoh SP3510N / 3500 freeze on adding

So we update users to 10.11.x all the time and I found our existing Ricoh installer pkg’s were working fine but when you went to add a Ricoh SP3510 via the Add Printer dialog it would just freeze for a long time if you left it for 30-45 mins it might actually finish….

Ricoh released a Firmware Update for the 3510 & a New Driver.

You need to flash the firmware first then install the new driver and then add the printer.  The long delay due to the “Queue” field being blank is no longer and issue.

http://support.ricoh.com/bb/html/dr_ut_e/apc/model/sp35/sp35.htm?lang=en

Release notes
Version 2.08

1) Supported
– None

2) Fixed
– When “DHCP” is set to “Active” and “DNS Method” is set to “Auto-Obtain (DHCP)”, an extra character is added in the domain name.

3) Others
– In Mac OS X 10.11, if the “Queue” field is blank when adding a printer by specifying its IP address, the operating system experiences a significant delay in response time

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About mattsmacblog

Mac Systems Administrator

Posted on October 17, 2016, in Uncategorized. Bookmark the permalink. Leave a comment.

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