Category Archives: Uncategorized
So we update users to 10.11.x all the time and I found our existing Ricoh installer pkg’s were working fine but when you went to add a Ricoh SP3510 via the Add Printer dialog it would just freeze for a long time if you left it for 30-45 mins it might actually finish….
Ricoh released a Firmware Update for the 3510 & a New Driver.
You need to flash the firmware first then install the new driver and then add the printer. The long delay due to the “Queue” field being blank is no longer an issue.
– When “DHCP” is set to “Active” and “DNS Method” is set to “Auto-Obtain (DHCP)”, an extra character is added in the domain name.
– In Mac OS X 10.11, if the “Queue” field is blank when adding a printer by specifying its IP address, the operating system experiences a significant delay in response time
Haven’t wrote a post for many years, thought I try to get back into the habit of documenting fixes for strange things so I’ve got them for my own reference and hopefully saves someone else some time.
So I upgraded someone from 10.8.5 with Office 2011 to 10.11.6 with Office 2011. All was going fine and then they called and said they couldn’t type text into Word any more. Sounded odd, can’t type in all other apps, can even type in the search bar of Word
Went over and confirmed this, checked the Input Sources Menu and it was set to English Australian, US also had the same result…. Odd….
Tried clearing Word Prefs, Caches, font caches and all sorts. Still the same result. Tried removing and re-installing Word 2011.
But just ended up getting this error on re-install:
Microsoft Error Reporting log version: 2.0
Exception: EXC_CRASH (SIGABRT)
Date/Time: 2016-10-07 03:12:21 +0000
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.office.setupassistant
Application Signature: MsLi
Application Version: 22.214.171.124509
Crashed Module Name: merp
Crashed Module Version: 126.96.36.199509
Crashed Module Offset: 0x00004422
Blame Module Name: PowerPlantCore
Blame Module Version: 188.8.131.52509
Blame Module Offset: 0x00014a81
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x0000d422 in _MerpCreateSession + 0x000015CF (merp + 0x00004422)
# 2 0x9aedb79b in __sigtramp + 0x0000002B (libsystem_platform.dylib + 0x0000279b)
# 3 0xffffffff in ( + 0x00000000)
# 4 0x99b80c38 in _abort + 0x0000009C (libsystem_c.dylib + 0x0005ec38)
# 5 0x9d4ef6f9 in ___cxa_bad_cast + 0x00000000 (libc++abi.dylib + 0x000006f9)
# 6 0x9d5115c5 in default_terminate_handler() + 0x00000110 (libc++abi.dylib + 0x000225c5)
# 7 0x9d50e5fd in std::__terminate(void (*)()) + 0x0000000E (libc++abi.dylib + 0x0001f5fd)
# 8 0x9d50e00b in __cxxabiv1::exception_cleanup_func(_Unwind_Reason_Code, _Unwind_Exception*) + 0x00000000 (libc++abi.dylib + 0x0001f00b)
# 9 0x05a7ba81 in LException::Throw(long, unsigned char const*) + 0x00000091 (PowerPlantCore + 0x00014a81)
# 10 0x05a7ba9b in LException::Throw(long) + 0x00000019 (PowerPlantCore + 0x00014a9b)
# 11 0x08dfd2a2 in UCharset::ConvertScriptToUnicode(char const*, unsigned long, short) + 0x00000054 (OutlookCore + 0x000032a2)
# 12 0x0835b4a8 in CTimeInfo::CTimeInfo() + 0x000001E4 (OutlookLegacy + 0x000024a8)
So Long Story short the ConvertScriptToUnicode part was the clue. It turns out the user had changed the Primary OS Language in the Language & Region pane from English (New Zealand) – Primary to English (Maori) – Primary. They were simply trying to type some Macrons in Word… Set it back and rebooted, Office 2011 now re-installed fine and Word let us type text again… Showed the user how todo macron’s via the input sources menu instead.
Adobe Flash Player 11.3 for Mac has a new “Silent Update” feature, detailed here: http://blogs.adobe.com/asset/2012/06/flash-player-11-3-delivers-additional-security-capabilities-for-mac-and-firefox-users.html
“The background updater being delivered for Mac OS X uses the same design as the Flash Player updater on Windows. If the user chooses to accept background updates, then the Mac Launch Daemon will launch the background updater every hour to check for updates until it receives a response from the Adobe server. If the server responds that no update is available, the system will begin checking again 24 hours later. If a background update is available, the background updater can download and install the update without interrupting the end-user’s session with a prompt.”
Supposedly it will allow Flash to update itself with no user interaction but I can’t confirm this until another Flash Update comes out. Anyway I’ve put together a really basic Package the turns the feature On for anyone who wants to give it a try.
It simply puts a new mms.cfg files into /Library/Application Support/Macromedia/ with the following 2 lines of text:
This package can be deployed via the normal methods. (ARD, Munki, Casper)
PKG – https://docs.google.com/open?id=0ByZBlcehUDfOZFNyOU1wR1ZWN3c (use the File Menu > Download)
& here’s a PKG todo the opposite – AutoUpdateDisable = 1 & SilentAutoUpdateEnable = 0
PKG – https://docs.google.com/open?id=0ByZBlcehUDfORFQ1eWdpMnp4Rzg (use the File Menu > Download)
Checkout Greg’s package here for a Package that disables updates – http://managingosx.wordpress.com/2011/05/13/disabling-auto-update-notifications-for-flash-player-10-3/